Embedding planning support systems in spatial planning practice: the role of drift in implementing the Spatial Development Framework methodology

Abstract

ABSTRACT Planning Support Systems (PSS) research has explored ways to improve PSS use and embeddedness. However, there is little knowledge of how unplanned changes during implementation impact outcomes. This paper answers the question, ‘How can drift influence PSS implementation and use?’ It applies the concept of drift (changes in new technology, user behaviour, and/or existing practice during ICT implementation) to explain how PSS users (GIS specialists, planners) initiate unplanned changes during implementation and use. Following a qualitative approach, we investigate a PSS implementation case study in Rwanda – the Spatial Development Framework (SDF) methodology – to establish the role of drift in PSS use and embeddedness. Our study reveals that a) user understanding and perception of PSS can initiate drift during implementation and use, and b) drift can influence outcomes of PSS use or embeddedness. This study confirms the role of drift in PSS use and embeddedness in Rwanda’s spatial planning process.