Embedding attributes towards the supply chain performance measurement

Abstract

Dependency on the Balanced Scorecard (BSC) and the Supply Chain Operations Reference (SCOR) model is inadequate in the context of sustainability, environment, and other multiple factors along with the changes in the market dynamics. As a result, performance evaluation through a holistic approach in the manufacturing industry is not comprehensive. Therefore, a Supply Chain Performance Measurement (SCPM) is required to assess the supply chain's effectiveness. This research formulates Integrated Supply Chain Performance Measurement (ISCPM) model through the supply chain performance attributes in the outlook of input-process-output considering the BSC and the SCOR model at three decisions levels with an application of quantitative techniques to bring synergic effect to all stakeholder issues. A gap analysis was performed through systematic literature reviews. The integrated supply chain performance measurement model incorporates ten supply chain performance measurement attributes supplier relationship management (SRM), internal supply chain management (ISCM), and customer relationship management (CRM). The model was then tested from the various sectors in the manufacturing industry of Bangladesh, through a simple random sampling. The ISCPM model furnishes stakeholders of the manufacturing supply chain with the appropriate strategies to review and appraise their performance toward fulfillment of the ultimate goals. This model is suggested to be implemented in manufacturing industries to improve their operational performance. The study contributes to academia developing the ISCPM model with ten performance measurement attributes that enrich the literature on SCPM. It also contributes to the industry for practitioners by bringing synergy into the framework and performance measurement attributes which eventually upgrade the prosperity of the manufacturing industry and eventually the society.