Abstract
Studies have been carried out along with literature on supply chain performance, yet manufacturing companies fail to attain a precise performance measurement evaluation due to a lack of an Integrated Supply Chain Performance Measurement (ISCPM) model and knowledge in the manufacturing industry. Though it has been widely accepted and adopted—performance evaluation through the Balanced Scorecard (BSC) and the Supply Chain Operations Reference (SCOR) model, however, it needs to address a holistic approach considering the current complexity and market dynamics changes. This study formulates a conceptual Integrated Supply Chain Performance Measurement (ISCPM) model with thirty-six performance measurement index through ten attributes in the outlook of input-process-output considering the BSC and the SCOR model at three decisions levels with an application of quantitative techniques to bring synergic effect to all stakeholder issues such as supplier relationship management (SRM), internal supply chain management (ISCM), and customer relationship management (CRM). The conceptual model was tested in the manufacturing industry of Bangladesh. Finally, it recommends the urgency for an Integrated Supply Chain Performance Measurement (ISCPM) model which connects all the stakeholders aligning the organizational performance.
Highlights
Supplier Relationship Management (SRM) is considered as an Input, internal supply chain management (ISCM) is considered as Process, and Customer Relationship Management (CRM) is considered as Output
In SRM at a strategic level, Financial Health (FH) needs to be measured which consists of Economic Performance, Cost, and Budget Variance
In the past few decades, the world has witnessed a lot of turmoil such as global financial crashes, natural calamity, terrorist activists, cyber-attacks, and the recent one—the global pandemic outbreak has affected an enormous impact on people’s lives, and societies
Summary
Manufacturing companies have been studying innovative methods to attain competitive leverage where integrated SCM is reflected as an effective strategic approach to enhance competitive advantage in this modern era of intense global competition. The study formulated a conceptual framework and illustrated the urgency for an Integrated Supply Chain Performance Measurement (ISCPM) model to address issues to all its stakeholders to impact the organizational bottom-line performance, vision, mission, values, and objectives (Garay-Rondero et al, 2019). This study consists of seven sections which are: 1) Introduction, 2) literature review, 3) performance measurement index (PMI), 4) research methodology, 5) conceptual framework, 5.1) conceptual model, 5.2) ISCPM model, 6) discussion, 7) conclusion and 8) recommendation & future research.
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