Abstract
The effort reported here focuses both on improving the efficiency of the special hauling permitting processes of the New York State Department of Transportation (NYSDOT) and on improving the level of service offered to NYSDOT’s customers—truckers, construction companies, and others applying for permits. The electronic system is designed to replace a largely manual system of data checking, route verification, and permit issuance. By linking personal computers at transmission companies (third parties that prepare and submit permit applications for truckers) directly to computers at NYSDOT, and equipping these computers with automated route verification capability using a geographical information system, improved service can be offered at reduced cost to the state.
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