Abstract
In June 2002, Texas A&M University Medical Sciences Library (MSL) implemented an ILLiad-based document delivery system named deliverEdocs. Not only are electronic articles borrowed and loaned via interlibrary loan channels, patrons may also request PDF copies of older materials available only in hard copy in our library. This hugely popular service, with 2625 currently registered users, increases resource utilization, and saves time and effort for patrons. During fiscal year 2004, as many as 7092 articles were borrowed on behalf of Medical Sciences Library (MSL) users. In addition, MSL delivered 18,539 items to their desktops. While deliverEdocs has received rave reviews from users, it has not been without challenges. Technological problems remain a problem for geographically distant clients. Providing electronic delivery has had significant impact on staff, especially in redesigned workflows, position descriptions, and user expectations for rapid turnaround times. This paper describes the background, the service, challenges and successes, costs, and patron satisfaction among MSL's users at the university and beyond.
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