Abstract
<p>The role Information and Communication Technologies (ICT) play in achieving a better organizational performance still needs further analysis among small and medium sized enterprises (SME) from developing countries. This study aims to extend the empirical literature on the relationship between ICT, electronic commerce and SME performance in developing countries. To achieve this goal, we employ a sample of 87 manufacturing firms from the city of Bahía Blanca, Argentina in the year 2015. By estimating a structural equation model, we obtain that electronic commerce adoption has a positive and significant influence on SME sales which is reinforced by the level of ICT use. Other organizational factors such as firm size and public programs explain performance, but are not significant predictors of the electronic commerce adoption. <strong></strong></p>
Highlights
Globalization and the increasing complexity of production processes have changed operations’ management leading to a new challenge for small and medium sized enterprises (SME)
This study aims to extend the empirical literature on the relationship between Information and Communication Technologies (ICT), electronic commerce and SME performance in developing countries
By estimating a structural equation model, we obtain that electronic commerce adoption has a positive and significant influence on SME sales which is reinforced by the level of ICT use
Summary
Globalization and the increasing complexity of production processes have changed operations’ management leading to a new challenge for small and medium sized enterprises (SME). Most studies argue that Information and Communication Technologies (ICT) effect on productivity is positive and significant (Liao et al, 2016; Corrado et al, 2017). In this context, ICT are critical for firm success. The firm can achieve sustainable competitive advantages by using them In this vein, ICT investments are relevant per se, because of the operative advantages related to ICT use, and due to complementarities with intangible assets such as human capital, expertise and organizational capital (Taher, 2012; Rivard et al, 2006). Electronic commerce (e-commerce) becomes a competitive strategy and tool to remain competitive among SME (Yang et al, 2015; Abebe, 2014; Raymond et al, 2011; Wirtz et al, 2010; Kapurubandara, 2009)
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
