Abstract
AbstractThe paper investigates the predictors of information and communication technologies (ICT) usage in small and medium-sized enterprises (SME) among developed countries (EU-28) and Western Balkans developing countries (WB-5). The purpose of the paper is to examine the relationship between ICT use predictors and ICT use among small and medium-sized enterprises in European countries. Although the WB-5 countries have a decent ICT infrastructure, its usage is very low.The analysis was conducted using the partial least squares structural equation modeling (PLS-SEM). This method enabled the examination of links between variables that are not directly observable. The results prove that countries investing in ICT use predictors have a higher level of ICT use among SMEs. Based on the statistical analysis, among others, the authors identified the human development index and university-industry collaboration as the two most significant factors that influence ICT use on the firms’ level.KeywordsSMEsFunctional literacyHuman capitalICT usePLS-SEM
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