Abstract
This study proposed and validated an extension of the unified model of electronic government adoption (UMEGA). The data analysis was conducted with a structural equation modeling technique using Smart PLS 3.0. The results have demonstrated contrary to expectations that performance expectancy, effort expectancy, and social influence do not predict the attitude toward the use of e-government services. Facilitating conditions, however, were found to significantly determine both the behavioral intention to use and effort expectancy of e-government services. Also, perceived service quality and trust in government were found to positively predict, respectively, the intention to use and recommend the adoption of e-government services. The implications of these and other result findings of this study are thoroughly interrogated.
Highlights
The constant demand of quality standards of public service delivery and greater transparency of government by citizens, civil society, and other development partners have promp ted governments to inculcate the right Information and Communication Technologies (ICTs) into the public admin istration systems to meet these ever-growing demands from citizens, businesses, and the general public
According to Dwivedi et al (2017), the proposed unified model of electronic government adoption (UMEGA) which is an e-government-specific unified model is expected to outperform the other models, including the UTAUT. The objective of this current study is to propose and vali date an extension of the UMEGA proposed by Dwivedi et al (2017) by integrating it with perceived service quality, trust in government, and intention to recommend the adoption of e-government services
The composite reliability, average variance extracted (AVE), Cronbach’s alpha, and factor loadings were used as the quality benchmarks for testing the validity and reliability of the con structs employed in this study
Summary
The constant demand of quality standards of public service delivery and greater transparency of government by citizens, civil society, and other development partners have promp ted governments to inculcate the right Information and Communication Technologies (ICTs) into the public admin istration systems to meet these ever-growing demands from citizens, businesses, and the general public. The use of appropriate ICTs, such as the internet to meet the demands of citizens, businesses, and the general public to enjoy quality public services from government and its agencies is known as electronic government (e-government). E-government is defined as the government’s application of ICTs to provide enhanced public services and strengthen the bond between the citizens and their government and encourage greater participation of citizens in the decision-making pro cess (Mittal & Kaur, 2013; Singh et al, 2010). A. Agangiba & Agangiba, 2013; M. Agangiba & Kabanda, 2016; Bal et al, 2015; Singh et al, 2010; Tolbert & Mossberger, 2006)
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