E-Government and the General Population's Digital Skills in the European Union and OECD Member States

Abstract

AbstractTechnological progress has made it possible to change modern society, from the perspective of social interaction and of the interaction with local authorities and the government. The positive impact of digital technologies can be seen in the quality of the public services delivered by the government by increasing the efficiency and transparency of the public sector organizations. The e-government efforts were directed toward the use of technology to increase the efficiency and transparency of the public sector, for example, the digitalization of administrative procedures and the transition toward paperless administration. E-government depicts governments’ use of the available technology and information in order to facilitate the administration and to supply better services to citizens and businesses, providing the citizens the opportunities to participate in democratic institutions and political processes. The spread and adoption of technology have generated an increased demand for digital and technology-related skills, which are extremely important in the professional and personal development. The purpose of this research article is to analyze the relationship between the Organisation for Economic Co-operation and Development (OECD) Digital Government Index (DGI) and the percentage of individuals who have basic or above basic digital skills in the European Union Member States that are also members of OECD.KeywordsE-governmentDigital skillsDigital government Index (DGI)European unionOECD member states