Abstract
Objective:An effective interpersonal communication is an essential nursing skill required to help provide quality health care and meet the treatment objectives. The aim of this study was to investigate the communication between the psychiatric nurses and the patients in terms of Transactional Analysis Theory ego states.Methods:The quantitative and qualitative research methods were used. The descriptive statistics (frequency, percentage, mean, standard deviation) were used in the data analysis and Kendall’s Tau-c coefficient was used to assess the agreement among the observers.Results:Of the psychiatric nurses, 66.7% (n = 14) had served as a psychiatric nurse for 1-10 years. Among the nurses, 52.4% (n=11) had received training about communication from any institution/organization. The agreement among the opinions of the nurses, the researcher and the charge nurses about the psychiatric nurses’ ego states showed that there was a significant relationship between the researcher’s opinion of the nurses’ ego states and the charge nurses’ opinion of the nurses’ ego states in terms of Critical Parent, Nurturing Parent, Adult, Adapted Child and Natural Child ego states.Conclusion:It is suggested that training be offered in regards to raising awareness about ulterior transactions that can affect communication negatively, patient autonomy and therapeutic communication in particular, and patients requiring the use of special communication methods.
Highlights
In the psychiatric nursing, communication skills are of vital importance, because it is possible to understand and extract information about the patient’s concerns, needs and/or problems by engaging in therapeutic interaction.[1,2] Psychiatric patients, unlike any other patient profiles, can suffer from functional disability, cognitiveperceptual changes, orientation disorders, changes in thought content and vice versa
Ego States of nurses working in psychiatric clinics according to transactional analysis theory
The psychiatric nurses primarily used the Adult and Nurturing Parent ego states according to the researcher, the charge nurses and the psychiatric nurses
Summary
Communication skills are of vital importance, because it is possible to understand and extract information about the patient’s concerns, needs and/or problems by engaging in therapeutic interaction.[1,2] Psychiatric patients, unlike any other patient profiles, can suffer from functional disability, cognitiveperceptual changes, orientation disorders, changes in thought content and vice versa. In these cases, they can have difficulty making the right decision for themselves about the treatment and care.[3] attitude and behaviour of the psychiatric nurses are very important for providing quality health care services.[4] Nurses with positive attitude relax the patients, promote their integration into the environment and facilitate their response to the treatment. Patients progressively disconnect from their environment and develop augmented levels of resistance to the treatment.[5]
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