Efficient chatbot for complaint registration

Abstract

This is a web application designed to manage all police stations in the area. The system consists of four modules, such as the admin module, investigator module, user module, and visitor module. The user is the one who registers the complaint after logging in. The visitor is a user without registration. Visitors can view live news, helpline numbers, and a list of missing persons. In the area, all police stations are managed and administrated by the Superintendent of Police (SP) in this application. Complaints will be taken by the investigator (Police Sub Inspector (PSI)) of the police station entered by the user. If the investigator cannot resolve this complaint, they may forward this complaint to the administrator. The Administrator manages the complaints sent by the investigator and assigns the cases to a higher investigator such as a Circle Inspector (CI), Deputy Superintendent of Police (DSP), etc., and the admin will manage the police stations working under its control. The investigator processes the cases assigned by the administrator and resolves it. Conversational interfaces, also called chatbots, are the best and newest way to get people involved in working with computer systems. Optimizing the use of chatbots between services and people enhances the customer experience. At the same time, companies are being given new opportunities to improve operational efficiency and the customer experience process by reducing typical customer service costs. To be successful, a chatbot must perform these tasks effectively. Human support is needed when approaching. Human intervention is critical to optimizing, customizing, and training a chatbot system.