Abstract
Novel technologies enabled the provision of banking services through an electronic environment and the process of fast evolution of electronic banking continues. The educational process of students in the fields of finance and banking should respond to these rapid changes. This article aims to briefly introduce the course of Electronic Services in Banking and outline the possibilities of measuring the efficiency of the education process in the course. The course itself is based on eLearning methods and uses information and communication technologies to allow students to gain theoretical and practical experience with electronic services related to the field of banking. The course also focuses on the security and safe usage of electronic services in banking. The efficiency of learning in the course was measured by comparing the results of pre-course and post-course tests using absolute gain, relative gain, and class average normalized gain over four years' period. The effectiveness of the course was detected in all observed years. Surveys before and after the course were conducted to support the investigation of learning efficiency with results demonstrating positive improvements in participants' knowledge, skills, and acceptance of electronic services in banking. Also, the course attendees' feedback on the course was gathered indicating their highly positive perception of the course. In addition, this feedback serves as a source of suggestions for improving the educational process of the course in the following years.
Highlights
The fields of banking and financial services provision recorded significant changes connected to the development of Information and communication technologies (ICTs) in recent decades
The survey regarding electronic services adoption and attitude towards them is conducted before the course and at the end of the Electronic Services in Banking (ESB) course
Any relevant suggestions from course attendees serve for improvement of the educational process in the following years of the ESB course provision
Summary
The fields of banking and financial services provision recorded significant changes connected to the development of Information and communication technologies (ICTs) in recent decades. New ICTs invoked the birth of electronic banking and electronic financial services. Electronic financial services are continuously developed into new forms and versions. Continuous access of clients to the financial and banking services is a key characteristic and important advantage of electronic financial services. ICTs allowed clients to check their current account balance, perform fast and safe payments, or even acquire a loan from almost anywhere. The access to these services is almost completely continuous (with interruptions only during maintenance or upgrades of the systems). The communication between client and service providers using ICT might be faster and simpler than in the usage of traditional financial services [1]
Sign-in/Register to view highlights & summary 
Published Version (
Free)
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
