Effi cacious and effi cient management systems

Abstract

For a company to be dynamic and able to face changes, it is imperative to have management systems which respond specifically to that company's organization. A managment system may be needed for several aspects of business, such as quality warrants, security and economical issues, and special attention must be given to the integration of the systems. Any organization which has one or more management systems must use a pre-establised standard as the guideline to the conception, development, implementation and maintenance of such systems. A standard may be defined as a reference or a mark. The concept of the standard is useful not only to support the conception of a management system but also to establish the form and devices to implement this system. Within such a premise, the concepts of management efficacy and efficiency can be used to define the two basic standards: efficacy standards, which are the models on which the management systems are based, and the efficiency standards, which are the processes, controls and devices necessary to compose the management system and enliven the efficacy standards. To achieve its aims successfully, a company must establish strategical references, which must take into account the organization's aim, view of business and values, from environmental, strategical and organizational premises. Total quality management has an important role to play in developing an efficacious and efficient management system.