Effects of the Use of ICT on Public Administrator’s Service Delivery: A Study of Edo Specialist Hospital Benin City, Edo State, Nigeria

Abstract

The study focused on effect of information and communication technology (ICT) on service delivery in Nigerian public service industry using Edo State Specialist Hospital as a Case Study. The study is empirical and data were collected through questionnaire which was conducted among 102 respondents. The research work investigates the effects of Information and Communication Technology (ICT) on public service delivery in Nigeria. The data generated were analyzed using frequencies and simple percentages and the hypothesis tested via Chi-square (X2). The study is situated on public choice theory and Weber’s bureaucratic model. The study reveals that the availability of technological facilities within the study area significantly improve the Quality of Service Delivery in the Edo State Specialist hospital. Also, the respondents indicated that technology has significantly affected service delivery in the study area, reduced mortality and fatality rate and, improved customer service, in the usage of the various available technological facilities. Consequently, the research recommends that hospital workers should improve on their skills on the handling of new technological equipment and facilities and also ensure the effectiveness and efficiency of these facilities. Managements of the study area should ensure regular maintenance of these technological facilities in order to ensure maximization. The study concludes that power is a major factor affecting use of ICT in the hospital.