Abstract
E-government began by addressing the challenges of new technologies by delivering e-services to its citizens and has since evolved to include a growing number of areas, such as citizen communication, macroeconomic projections, budget management, and e-healthcare services. E-government is known as the use of information technology to provide administrative services, communication transactions, information exchange, integration of various electronic systems, and autonomous services between the government and citizens, the government and business environment, and the government and government. This paper discusses the role of E-government policy in healthcare crises during COVID 19. Data collected from 435 employees in the tourism industry of Iraq was used to verify the abovementioned relationships via SPSS macro. The results indicate that E-government policy has a significant effect on healthcare crises; job insecurity negatively predicted healthcare crises. The results revealed that social support moderated the relationship between E-government policy and job insecurity. Results of the study contributed to the theory within this study by demonstrating that employees who enjoy a high level of social support show less job insecurity than those with a low level of social support.
Highlights
The COVID-19 (Coronavirus Disease-19) pandemic has deeply affected the service industry, tourism
Prohibitions on public gatherings, and travel restrictions are examples of such actions. While such measures were intended to slow the spread of the disease, the time spent away from work as a result of the limitations increased the chance of job loss and decreased pay
The results revealed that social support is a moderator of the indirect effect of E-government policy on healthcare crises
Summary
The COVID-19 (Coronavirus Disease-19) pandemic has deeply affected the service industry, tourism. Prohibitions on public gatherings, and travel restrictions are examples of such actions While such measures were intended to slow the spread of the disease, the time spent away from work as a result of the limitations increased the chance of job loss and decreased pay. The E-government, on the other hand, overlooked psychological factors related to people’s mental health [4] From this perspective, it may be argued that additional research is needed to determine the link between Egovernment policies and healthcare crises, for tourism industry personnel. Previous research has focused on specific vulnerable groups such as takeout workers [5], frontline health workers [6, 7], and low-wage migrant workers [3, 6] These studies were carried out outside of the tourism industry, outside of Iraq, where tourism plays a significant role in the national economy. COVID-19 is a global issue that has impacted people, societies, organizations, and countries all over the world
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