Effects of Crises Management on the Performance of Employees: Case of The University of Bamenda (UBa)

Abstract

This study entitled “the Effects of Crisis Management on Employee Performance at The University of Bamenda” was conducted with the aim of determining the effects of crisis management on employee performance with regards to the University of Bamenda from this research objective, four research questions where derived to guide the study. To accomplish this task, both qualitative and quantitative research approaches were used. The techniques used in analyzing qualitative data was Thematic Content Analysis while the descriptive statistics was used to analyze the quantitative data. The SPSS (Statistics Package for Social Science) software version 23.0 was used to analyze quantitative data collected. A sample of 100 respondents were selected in this study using the random sampling technique. The sources of data collection used includes; the primary and the secondary sources. After analyzing the data, the results show that the crisis management strategies have a positive effect on the performance of employees. A unit increase in the crisis management strategies will increase the performance of employees by 0.856, significant at 1 percent. Also, the crisis situation has a negative effect on the performance of employees. A unit increase in the crisis situation will decrease the performance of employees by 0.225, significant at 1 percent. It was equally observed that, a unit increase in Effective crisis management will increase the performance of employees by 0.516, significant at 1 percent. Finally, the crisis management challenges have a negative effect on the performance of employees. A unit increase in the crisis management challenges will decrease the performance of employees by 0.406, insignificant. In spite of the above results, this research still has a lot of setbacks coming from the methodology used, time, respondents and geographical limitations. From this conclusion, this study hopes to recommend the need for training for crisis preparedness and combine governmental and private efforts to reach appropriate solutions to mitigate the crises faced by Cameroonian institutions.