Effective Communication Processes

Abstract

This chapter assessed the impact of effective communication on Organizational Justice (OJ) in the university system. Internet search revealed that there no empirical studies on the impact of effective communication on OJ in general and in university system in particular. This ground-breaking research is intended to expand our understanding and proves to be a useful addition to the theme of this study. Communication is a characteristic common to all organizations. It is permanent, in that it is always happening, and yet it can happen so slowly that it is rarely ever noticed. On the other hand, certain communication processes, type and style have been forceful enough to draw immediate changes in organizations. To this end, quantitative assessment design was employed and questionnaire was used to measure effective communication processes and the three parts of OJ as it applies to the university system. Lecturers from four public universities responded to a questionnaire that employed a seven-point Likert-type scales. The study found that effective communication processes has positive impact on OJ. Lecturers perceived that their production and service output are not proportionate because of the unfair treatment as a result of the ineffective communication processes.