Effect of Workplace Environment on Employees’ Performance in the Accommodation Sector

Abstract

The hospitality industry, specifically the accommodation sector, recognizes the significance of the workplace environment in shaping employee performance. The decline in performance among housekeeping employees has been a challenge for hotel and accommodation businesses, affecting organizational stability. Therefore, this study assessed the factors that affects employee performance among the selected accommodations in Iligan City and aims to better understand which among the factors significantly explains employee performance. Survey questionnaires were collected from 53 housekeeping department respondents and employee ratings were obtained from supervisors. Using an Ordinary Least Square multiple linear regression to analyze the relationship between employee performance and identified explanatory variables, the results showed that income, hours spent on personal care, hours of sleep, and frequency of overtime per week are among the significant factors that explain housekeepers’ performance. Higher hours of sleep and personal care positively affected their performance, while income and frequent overtime work negatively impacted their performance. The information from this study provides vital information to local accommodation management in guiding them on how to effectively manage their employees, particularly the housekeepers. This study has demonstrated the usefulness of multiple linear regression to explain job performance in the hospitality industry which eventually showed feasible results. It has provided empirical evidence in the hospitality research applied in the local context which has contributed to the existing pool of knowledge.