Abstract

This study aims to examine and analyze: The Effect of Service Quality on Student Satisfaction at the Faculty of Hospitality and Tourism – IOB Timor Leste. This research is quantitative in nature, using a descriptive approach. Data were collected from primary and secondary sources, with a total sample size of 68 respondents. The sampling procedure employed a probability sampling technique. Data were gathered using a questionnaire based on a Likert scale. The data analysis techniques included multiple linear regression and inferential statistics analyzed using SPSS. The results of the study conclude that the variables Reliability (X1), Physical Evidence (X2), Responsiveness (X3), Assurance (X4), and Empathy (X5) have no significant effect on Student Satisfaction (Y) at the Faculty of Hospitality and Tourism – IOB Timor Leste.

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