Effect of Motivational Factors on Job Satisfaction of Administrative Staff in Telecom Sector of Pakistan

Xuezhou Wen,Rehan Sohail Butt,Appiah Michael,Rabnawaz Khan,Sheikh Farhan Ashraf,Majid Murad

doi:10.5296/hrr.v2i1.13672

Abstract

The present study discussed the motivational factors of Herzberg two factor theories in the perspective of the administrative staff of the telecom sector of Pakistan. The study investigates whether these motivational (intrinsic) factors and hygiene (extrinsic) factors affect the job satisfaction of administrative staff and their influence on telecommunication sectors. The motivational (intrinsic) factors i.e. recognition, the job itself, responsibility, professional growth. Hygiene (extrinsic) factors i.e. senior management, the role of supervisor, good relation with coworkers. The study also revealed some other factors of human resource development career development, responsibility, compensation and benefits and working atmosphere which are associated with the job satisfaction of administrative staff in the telecom sector in Pakistan.This paper is more inclined towards an exploratory study, were to explore the more important of the topic; the study used a convenience sampling technique to collect data from the administrative staff of telecom sector of Pakistan. The final sample consisted of 150 respondents who are currently working in the telecom sector. Descriptive statistics, correlational and linear regression analysis was used to test hypotheses.The output of this study is revealed that of telecom motivation factor intrinsic positive significant impact on job satisfaction, compensation and benefits has an impact on job satisfaction, the career development is also associated with the job satisfaction of administrative staff, responsibility of work is positively associated with the job satisfaction of telecom.

Highlights

Historical research work based on organizational behavior which analyzed job satisfaction performance and works motivation, these variables influence each other
The present study applied the Herzberg two-factor theory in the perspective of the administrative staff of the telecom sector of Pakistan. We investigated whether these motivational factors and hygiene factors affect the job satisfaction of administrative staff and their influence on telecommunication sectors
This paper is more inclined towards an exploratory study; we used a convenience sampling technique to collect data from 150 administrative staff working in the telecom sector

Summary

Introduction

Historical research work based on organizational behavior which analyzed job satisfaction performance and works motivation, these variables influence each other. Job satisfaction is always regarded as the part of Organizational Behavior. Many practices are performed in order to continue and possibly increase job satisfaction, which results reducing employee’s turnover ratio. In Pakistan, Telecom sector is becoming the most expanding service sector in the country, which creates a positive competition among the telecom sector. J., Shabbir et al, (2017) research pay, better work atmosphere, and growth opportunities are influential in respect to the public sector’s work satisfaction. Working atmosphere & pay scale effects employee’s job satisfaction, such effect may be positive or negative on the basis of the above-mentioned pre-requisition. Telecom sector in Pakistan has become very popular and most growing sector in the country.

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