Effect of internet banking on the performance of small-medium enterprises in Enugu metropolis

Abstract

The study examined the effect of internet banking on small and medium enterprises performance in Enugu Metropolis. Specifically this study aims to determine the (i) the effect of internet effectiveness on small and medium enterprises business expansion in Enugu Metropolis, and (ii) the effect of internet convenience on small and medium enterprise quality of job delivery in Enugu Metropolis. The study made use of descriptive survey design. The study used structured questionnaire to obtain data. The population of the study is 650 with sample size of 264. Summary of the study includes: the findings of the study revealed that internet effectiveness has significant effect on small and medium enterprises business expansion in Enugu metropolis (t – statistics (38.887) > P – value (0.000), the findings of the study also revealed that internet convenience has significant effect on small and medium enterprise quality of job delivery in Enugu metropolis (t – statistics (33.446) > P – value (0.000), and the findings of the study revealed that internet accessibility has significant effect on small and medium enterprise expansion of income base in Enugu metropolis, because internet accessibility enables to conduct banking business over the internet where costs are minimal, since (t – statistics (51.826) > P – value (0.000). The study recommends that small and medium enterprises should organize training on internet banking from time to time for the benefit of its customers; this will go a long way to enhance the benefits derived by the bank from internet banking.