Abstract
Hospital as a health service institution that is capital and human resource intensive, requires a good organizational culture so that the available resources can be used effectively and efficiently to achieve the stated goals. Many factors can affect patient satisfaction, in addition to being influenced by the quality of service or service, customer satisfaction is also determined by the effect of individual employee performance. Nurses are one of the human resources who play a very important role in hospital services, this is because nurses are the most number of workers, and nurses as a professional group who work 24 hours in a hospital. Nurses 'performance appraisal at the Bali Provincial Mental Hospital using an evaluation of ongoing professional practice (OPPE) is a systematic process for gathering information about the performance of nurses' professional practice. The issue of work discipline at the Bali Provincial Mental Hospital is a matter of concern because there appears to be a decrease in employee discipline that can be seen from the indicator of participation in the morning disciplinary action that is held every day. Organizational culture is a system that is believed and values developed by organizations where it guides the behavior of members of the organization itself. The inculcation of organizational cultural values starts from how the company founder makes a code of conduct that includes what organizational culture will be developed in the organization. Organizational commitment itself is an attitude shown by individuals with the identification, involvement and loyalty to the organization, as well as the desire to remain in the organization and not willing to leave the organization under any circumstances. Good employee work discipline will also help achieve organizational goals, while low discipline will slow down the achievement of organizational goals.
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