Abstract
This study aims to explore the impact of the Covid-19 pandemic on tourists’ travel risk and management perceptions. Driven on the effect of the pandemic, we investigate tourists’ travel risk and management perceptions and its effect on society using a sample of 716 respondents. The data was collected through social media platforms using a representative sampling method and analyzed applying the PLS-SEM tool. The findings reveal that Covid-19 pandemic has greatly affected travel risk and management perceptions. Travel risk and management perception had a significant association with risk management, service delivery, transportation patterns, distribution channels, avoidance of overpopulated destinations, and hygiene and safety. The results also identified the mediating effect of travel risk and management perceptions. The finding of this study contributes to tourism crises and provides future research insights in the travel and tourism sector and response to change tourists’ travel risk and management perceptions in the post-covid recovery period.
Highlights
The world tourism industry is facing the effect of the Covid-19 pandemic
The findings revealed that the effect of Covid-19 pandemic has significant impact on travel risk and management perceptions (β = 0.727, p < 0.01), and tourists’ travel risk and management perception has significant impact on risk management (β = 0.743, p < 0.01), service delivery (β = 0.470, p < 0.01), transportation patterns (β = 0.481, p < 0.01), distribution channels (β = 0.261, p < 0.01), avoidance overpopulated destinations (β = 0.472, p < 0.01), and hygiene and safety (β = 0.312, p < 0.01), hypothesis H1-H7 are accepted (Table 3)
The findings revealed that travel risk and management perception mediates the effect of Covid-19 pandemic on risk management (β = 0.540, t = 9.518, p < 0.01), service delivery (β = 0.341, t = 4.993, p < 0.01), transportation patterns
Summary
Tourists’ travel risk and management perceptions are crucial matter in their decision to travel destinations during the ongoing uncertainty of Covid-19 epidemic. Tourists’ travel risk and management perceptions can influence their psychological behavior for travel to destinations [1, 2] Tourists can view their travel risk and management issues differently due to the spread of the existing pandemic. Tourists’ travel risk and management are associated with tourism destinations, which is multidimensional where the outcomes are uncertain due to the impact of Covid-19. Due to having a crucial concept of travel risk during the Covid-19 pandemic, this study has paid attention to explore and evaluate the tourists travel risk and management perceptions associated with the tourism attractions
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