An Empirical Study on the Public Views of Tourist Travel Risk and Crisis Management: A Case of South Sulawesi, Indonesia

Abstract

The goal of this study is to see how the Covid-19 outbreak has affected travellers' perceptions of travel risk and management. Using a sample of 156 respondents, we study visitors' perceptions of travel risk and management, as well as the impact of the epidemic on society. The data was acquired using a representative sampling strategy on social media networks and analysed using the PLS-SEM tool. According to the data, the Covid-19 epidemic has had a significant impact on travel risk and management views. The perception of travel risk and management was linked to risk management, service delivery, transportation patterns, distribution channels, avoiding overcrowded places, and hygiene and safety. The findings also revealed that travel risk and management attitudes have a moderating influence. This study's findings contribute to tourism crises and provide future research insights in the travel and tourism sector, as well as responses to improve visitors' views of travel risk and management in the post-covid recovery period.