Abstract
This paper analyzes the effect of port concession and the deregulation of logistics policy implementation on port customer satisfaction. This research uses 5 latent variables and 18 manifest / indicator variables which are described in the form of Likert scale questionnaires distributed to Port Customers in Indonesia which are freight forwarder, import-export companies and port operators. From SEM structural equations and model measurement results, it can be concluded that the effect of concession and deregulation logistics policy on the overall customer satisfaction is acceptable and data support the model. Port concession variable has positive path coefficient of 0.88 and t statistic of 5.86 > 1.96. Infrastructure and Superstructure Variable has positive path coefficient of 0.61 and t statistic of 3.66 > 1.96 deregulation logistics policy Variable has positive path coefficient of 0.24 with t statistic of 2.04 > 1.96. Integration System Technology Variable has positive path coefficient of 0.21 with t statistic of 2.39 > 1.96 so it can be concluded that the overall hypothesis can be accepted and data supports the model.
Highlights
Indonesia is one of the countries located in Southeast Asia, an archipelago of 17,499 islands flanked by the Pacific Ocean and Indian Ocean as well as the Continent of Asia and the Continent of Australia [1]
From the Structural Equation Model (SEM) structural equation, it can be seen that the effect of Infrastructure and Superstructure on Integration System Technology has a positive coefficient of 0.61 and t statistic 3.66 > 1.96 so it can be concluded that the hypothesis is accepted and the data support the model
The effect of Integration System Technology on customer satisfaction can be seen from the calculation of Structural equation modeling where the coefficient of Integration System Technology is positive at 0.21 with t statistic of 2.39 > 1.96 it can be concluded that the hypothesis is accepted, which means that the effect of Integration System Technology on customer satisfaction is significant
Summary
Indonesia is one of the countries located in Southeast Asia, an archipelago of 17,499 islands flanked by the Pacific Ocean and Indian Ocean as well as the Continent of Asia and the Continent of Australia [1]. As the largest archipelago country in the world, Indonesia has great potential to be the world's maritime axis. The Port Concession for the improvement of infrastructure and superstructure of the Port [3]; thirdly, deregulation of regulations related to bureaucracy and logistic service procedures standard in the Port that the cost borne by consumers and dwelling time in the Port would be more efficient [4]. The deregulation policy is the regulation of the Ministry of Finance regarding import-export procedures at Port [5]. This paper discusses the effect of Port management reforms and the deregulation of Port logistics policy on Port Service Customer satisfaction. This paper is divided into 5 sections, section 1 is introduction, section 2 discusses the literature study, section 3 is about the structural equation modeling method, section 4 is about analysis and discussion, and section 5 is conclusion
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
