Effect of Computer-Mediated Communication System on Job Satisfaction of Employees in Transmission Division of Ceylon Electricity Board, Sri Lanka

T S L W Gunawardana

doi:10.4038/wjm.v12i1.7525

Abstract

This study aims to investigate how computer mediated communication (CMC) system have impacted on employee’s job satisfaction of Ceylon Electricity Board, Sri Lanka to fill the gaps in the computer mediated communication literature and provide useful information on interpersonal relationships within an organization. The sample of the study consisted of 400 respondents representing executive and medium level technical service (MLTS) staff of the transmission division of Ceylon Electricity Board in Sri Lanka. Self-administered questionnaire and the web-based questionnaire was used to collect primary data while data were analyzed with Partial Least Squares path modeling (PLS). The research findings indicated that computerized maintenance management is the most significant factor impacting on the employees’ job satisfaction and it also identified that there is a positive and statistically significant impact of instant messaging and electronic mails on employees’ job satisfaction. The results provide valuable input regarding the instant messaging and job satisfaction.

Highlights

With the development of technology the communication process and pattern in the workplace has been dramatically changed (Paraskeva, Eriksson, Johansson, & Peter, 2019)
Based on the findings of Bob & Sooknanan, (2014), it is evident that the majority of employees felt that email usage had increased productivity and efficiency in the workplace
According to the results indicates in table 2, it reveals that electronic mails has a positive and statistically significant relationship with employees’ job satisfaction (β = 0.35, t = 4.68, p < 0.001) and there is a positive relationship between instant messaging and employees’ job satisfaction

Summary

Introduction

With the development of technology the communication process and pattern in the workplace has been dramatically changed (Paraskeva, Eriksson, Johansson, & Peter, 2019). States that there is a rapid growth in the use of technology for communication every year and as well as the new advancements are made in the same frequency. Many organizations have begun to practice new communication technology in employee communication (Anton, 2012). Computer-mediated communication (CMC) system has radically emerged and been introduced in many workplaces to make a significant shift towards technological adoption in their communication practices (Sayago, Sloan, & Blat, 2011). In this era, computer-mediated communication is a basic infrastructure that every organization need to be equipped with

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Results

Conclusion