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Abstract
To fill the gaps in the computer mediated communication literature and provide useful information on interpersonal relationships within an organization, this study aims to investigate how computer mediated communication (CMC) system have impacted on employee’s job satisfaction of Ceylon Electricity Board, Sri Lanka. An empirical research was conducted to test the hypothesized relationships based on a conceptual framework developed through a comprehensive literature review on CMC and job satisfaction. Through a literature support this model consisted of three independent variables (i.e., electronic mails, instant messaging and computerized maintenance management) in computer mediated communication system and a dependent variable which is job satisfaction. The sample of the study consisted of 100 respondents representing executive and medium level technical service (MLTS) staff of the transmission division of Ceylon Electricity Board in Sri Lanka. Self-administered questionnaire and the web-based questionnaire was used to collect primary data. The data were analyzed with Partial Least Squares path modeling (PLS) to test the hypotheses of the study. The research findings indicated that computerized maintenance management is the most significant factor impacting on the employees’ job satisfaction. Moreover, it also identified that there is a positive and statistically significant impact of instant messaging and electronic mails on employees’ job satisfaction. The results provide valuable input regarding the instant messaging and job satisfaction. Therefore, managers should have to pay their more and more attention in order to improve instant messaging as one of the communication media in an organization. In this research considered only three CMC dimensions which influence the job satisfaction. But there are more CMC dimensions used as organizational communication in future studies.
Highlights
IntroductionWith the use of CMC system information can be sent to single as well as multiple recipients making the distribution of information easier and quicker than ever before (Wellman, Salaff, Dimitrova, & Garton, 1996)
Based on the findings of Bob & Sooknanan, (2014), it is evident that the majority of employees felt that email usage had increased productivity and efficiency in the workplace
According to the results indicates in table 2, it reveals that electronic mails has a positive and statistically significant relationship with employees’ job satisfaction (β = 0.35, t = 4.68, p < 0.001) and there is a positive relationship between instant messaging and employees’ job satisfaction (β = 0.16, t = 2.07, p < 0.01)
Summary
With the use of CMC system information can be sent to single as well as multiple recipients making the distribution of information easier and quicker than ever before (Wellman, Salaff, Dimitrova, & Garton, 1996) With this rapid change in communication technology, the organizational culture and employees’ working environment, organizational language, interpersonal relationships of the employee have totally changed as a result of CMC effects. These changes which were created due to CMC system influence has make significant impact on employees work life and their job satisfaction (Dhir, 2018). It will have added value to study the impact of CMC on Job satisfaction of employees presently
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