Effect of Competence on Organizational Citizenship Behavior and Performance Management: The Impact on Organizational Effectiveness

Abstract

This study explores the effect of competence on organizational citizenship behavior (OCB) and performance management as well as its impact on organizational effectiveness in Office of the Provincial Inspectorate South Sulawesi. The sample used in number as many as 96 Employees. Hypothesis testing is done using the Structural Equation Modeling with WarphPLS Ver. 5.0 as research equipment. The results of the study provide evidence that competence significantly effect on OCB and performance management. Competence, OCB and performance management significantly effect on Structural Equation Modeling. OCB employee shown proven can act as a mediator in analyzing the effect of competence on organizational effectiveness. Performance management is not able to act as a mediator in explaining the effect of competence on organizational effectiveness.