Effect observation of responsibility nursing in the outpatient waiting area

Abstract

Objective To study the effect of responsibility nursing for patients in the outpatient waiting area.Methods In response to the ministry of health's demonstration project of excellent nursing service and the three perfection and one satisfaction movement ( perfection of service,quality and medical ethnics and mass satisfaction),responsibility nursing groups in the outpatient waiting area were established and implemented in our hospital from January to June in 2011.Degree of patients' satisfaction and results of nursing service quality control checking were compared with the same period in 2010.Results After implementation of responsibility nursing,degree of patients' satisfaction was significantly improved [ from (93.7 ±2.13 ) ％ in 2010 to (96.50 ±2.46 ) ％ for 2011; t =7.134,P ＜ 0.05 ].Although checking of nursing service quality control was less frequent in 2011,even less problems were found.Problems in all three levels of quality control decreased significantly (from 121to 79,x2 =4.27,P＜0.05 in level 1; from 79 to 75,x2 =3.89,P ＜0.05 in level 2; from 103 to 71x2 =4.51,P ＜0.05 in level 3).Conclusions The implementation of responsibility nursing can enhance the service consciousness,sense of responsibility and working initiative of medical teams,promote the harmonious relationship between nurses and patients,and improve degree of patients' satisfaction. Key words: Outpatient waiting area; Responsibility nursing; Effect of applying