Abstract
This study aimed to describe the government's role on the public service providers in implementing One Day Service Program (ODS) in the Integrated Licensing Service Agency, Sidoarjo Regency and determine its supporting and inhibiting factors program. The method used descriptive qualitative. The data collected from Licensing Services Integrated Agency, Sidoarjo Regency. The informants in this research are Head of Licensing Services Integrated Agency Sidoarjo Regency, head of business license sector, Customer Service (CS), and the customer. The results showed that the effectiveness of One Day Service (ODS) implementation in the scope of district by Licensing Services Integrated Agency, Sidoarjo Regency run effectively and accordance with six (6) service standards set by the government. It was procedures, the time of completion, cost of service, product service, and facilities. Some of supporting factors in the effectiveness of its program included employees of Licensing Services Integrated Agency, Sidoarjo Regency which has considerable experience and have the ability / expertise; the availability of complete facilities included computer / laptop, printer, desk, chair, internet, and other facilities. While, some of inhibiting factors effectiveness of its program included lack of socialization time, lack of awareness of officials at the district level, and lack of an active role of village officials.
Highlights
This study aimed to describe the government's role on the public service providers in implementing One Day Service Program (ODS) in the Integrated Licensing Service Agency, Sidoarjo Regency and determine its supporting and inhibiting factors program
The data collected from Licensing Services Integrated Agency, Sidoarjo Regency
The results showed that the effectiveness of One Day Service (ODS) implementation in the scope of district by Licensing Services Integrated Agency, Sidoarjo Regency run effectively and accordance with six (6) service standards set by the government
Summary
Prosedur pelayanan yang sederhana yakni prosedur pelayanan yang bersendikan kesederhanaan meliputi mudah, lancar, cepat, tidak berbelit-belit dan mudah dipahami dan mudah dilaksanakan (Boediono, 1999 : 68). Menurut hasil wawancara dan pengamatan penulis, prosedur pelayanan pengurusan SIUP dan TDP melalui progran One Day Service (ODS) prosedurnya sudah sederhana, mudah, tidak berbelit-belit, dan mudah dipahami oleh pemohon jasa layanan. Pemohon jasa layanan hanya memberikan berkas persyaratan ijin ke 1 (satu) petugas saja untuk diteliti jika sudah lengkap berkas langsung diproses di entry ke komputer dan langsung dicetak lalu diserahkan ke pimpinan untuk di tanda tangani dan SK diserahkan kembali ke petugas CS untuk diberikan ke pemohon jasa layanan secara langsung dan SK bisa dibawa pulang saat itu juga. Untuk pemohon jasa layanan yang mengeluhkan lambatnya pemeriksaan berkas dikarenakan petugasnya kurang pihak BPPT Kabupaten Sidoarjo bisa menambah petugas CS lagi jika memang pemohonnya banyak/ramai agar pelayanan tetap optimal
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