Abstract
The implementation of regional government affairs since decentralization politics is felt to be a big responsibility for the regions in creating welfare for their people. In the performance of functions that are the regions responsibility, not all of them can be carried out by the Regent himself. Therefore, part of the Regents authority duties, especially public service duties, need to be delegated to regional apparatus, one of which is the sub-district. The delegation of part of the Regents authority to the sub-district head was administrative. The regional instrument in this sub-district was unable to provide optimal public services to the community. This conditions impact is that the community as citizens will not receive the benefits they are entitled to. This research is intended to look at the delegation of part of the Sidoarjo Regents authority and the potential for the discretion of regional apparatus in the sub-district in administering public services. This research was conducted in Waru District and Sedati District, Sidoarjo Regency. Data collection was carried out using observation techniques and in-depth interviews (in-depth-interview) with key informants. The research results were analyzed qualitatively. The results of this study indicate that: a) The Head of District (Camat) discretion to exercise part of the Regents authority in administering licensing services cannot be exercised. b) Implementation of licensing services runs as is; c) Community rights in obtaining service products are still stagnant.
Highlights
The role of bureaucrats as executors of public services often faces a dilemma
On the other hand, in general, front-line bureaucrats feel that the available resources are not able to meet the needs of the demands addressed to them (Weatherley & Lipski, 1977)
When discretion is applied in providing public services, various adjustments can be made so that the existing rules can still respond to society's demands, aspirations, and dynamics
Summary
The role of bureaucrats as executors of public services often faces a dilemma. As is known in the delivery of public services in general, it is related to various aspects such as the number and variety of community groups served and the reaction of target groups who are done so quickly. The Camat is the leader and coordinator of government administration in the sub-district working area, which is carrying out its duties receives the delegation of governmental authority from the Regent to handle parts of regional autonomy and general government tasks. Based on this definition, the sub-district head is the vanguard in the sub-district who carries out community service tasks. When discretion is applied in providing public services, various adjustments can be made so that the existing rules can still respond to society's demands, aspirations, and dynamics.
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