Education Recovery Mission 2022: Understanding the Role of Leader-Member Relationship upon Organizational Citizenship Behaviour (OCB): A Case Study Approach

Abstract

COVID-19 has brought voluminous disruptions in Education in the form of abrupt closure of schools, ungreeted online classes and students' learning & performance challenges. This study aims to recover unmet educational targets. It investigates the impact of Leader-Member Exchange (LMX) on the Employees' Performance in a leading college in Karachi as a case study. Relevant information is gathered from the said organization through interviews and a questionnaire, and the sample size includes 102 subjects. The statistical tool applied in this study is LMX-MDM, which assists in measuring the relationship quality between different organizational levels, and the OCB scale introduced by Podsakoff highlights 24-item help investigating the OCB variables and their impact on employees' performance. The correlational Regression Model was run, and findings show that the chosen constituents of LMX have a positive and significant relationship with the teachers' behavior and improved performance. The research provides insight into different ways to integrate strategies to motivate the workforce to achieve the unmet educational targets due to the pandemic. The study also serves as a reference for stakeholders in Academia to introduce a new set of techniques and enhance the performance in educational settings during the pandemic.