Determinants of Organizational Citizenship Behavior: A Case Study of Sub-contracting Organizations, Islamabad. Pakistan

Abstract

The aim of this research study was to find out the impact of organizational commitment and job satisfaction on organizational citizenship behavior. Organizational commitment was defined as the connection of an employee with the organization, where job satisfaction was defined as the pleasurable state of an employee in the organization and organizational citizenship behavior was defined as the discretionary behavior of employees not formally recognized by the formal reward system. The population of subcontracted employees was 511 for three sub-contracting employees. The sample size was 300 as 300 questionnaires were distributed among the employees 223 questionnaires were returned forming a response rate of 74 .3%. The results of the study showed that organizational commitment was found to have significant impact on organizational citizenship behavior and job satisfaction was also found to have significant impact on organizational citizenship behavior.