Abstract
Maintenance of industrial assets is widely recognized as a key element in order to keep and improve the values and competitiveness of an enterprise. This perception has been growing in the recent years accordingly with the new interests in sustainable manufacturing and energy efficiency. In such a business context, the competences and know-how for maintenance should be prepared not only at a technical level but also at the management level, in order to be able to keep pace with the complexity and changes of the business requirements. Preparation at the maintenance management level has been one of the main interest in a Master course on Industrial Maintenance Management, jointly delivered, during the last five years, by MIP, the business school of Politecnico di Milano, and Universita degli Studi di Bergamo. This Master course was in fact proposed in order to form maintenance managers: accordingly with its mission, this course aims at educating maintenance managers that, “besides having proper technical competences, would be capable to manage the maintenance processes in view of their organizational and management aims and constraints, governing the impact of maintenance on other parts of the organization, on business objectives and subsequent continuous improvement processes”. To this concern, the course has been offered through a program developed in three formative areas, which offer a balanced set of management and technical topics. Besides lectures, the students have to attend different types of activities focused on specific topics. The focused activities have been organised in different forms, like: (i) the daily workshops, where industrial experts, academics and representatives of institutions (e.g. governmental agencies) are invited in order to discuss on specific themes related to maintenance and operations; (ii) the training sessions on industrial case studies, proposed in order to stimulate problem solving in a team work fashion; (ii) an industrial project work, carried on at the end of each of the two years of the course program. The present paper intends to make a review of the feedback gained by the Master course: indeed, the feedback, collected throughout the course, can be considered as meaningful outcomes thanks to the high sample of number of participant employees and industries; they are then used for drawing out a statistical analysis of different needs of the enterprises involved in the education of their maintenance persons. Indeed, the results, provided in the present paper, might be considered as a snapshot of the Italian experience in educating professionals in Industrial Maintenance Management.
Published Version
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