Abstract
Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its approximately 80,000 students located worldwide. The author details the types of support resources the library makes available to its users and discusses new technologies that may improve authentication, identity management, and communication with users.
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