Abstract
The nature of electronic resources management (ERM) work is a disparate and patchwork business, and the organization of workflows and processes is increasingly critical for successful management of electronic resources in libraries. In this book, the authors describe the application of the proven management theories of business process management (BPM) at the University of Maryland University College (UMUC) Library. The application of BPM theories to ERM work allows a small staff to manage a large amount of ERM work, making processes more consistent, efficient, and effective, while also allowing libraries to more easily review their processes during periods of growth and organizational change. Application of BPM processes at the UMUC Library can readily be adapted by all kinds of libraries. The chapter concludes with a summary of the themes of the subsequent chapters.
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