E-government services in Oman: an employee's perspective

Abstract

Many developing countries are in the initial stages of implementing electronic government to improve public sector services and deliver them in an effective and efficient manner. Although e-government efforts in most Gulf countries started during the early 2000s and huge investments have been made by respective governments, implementation and diffusion has been extremely laggard compared to that in Western nations. The objectives of this study are to provide a comprehensive review of e-government practices, assess the levels of e-government implementation and evaluate critical success factors of e-government implementation in the Sultanate of Oman. Using a quantitative survey-based study in three key public service agencies, this paper identifies from the viewpoint of government employees, the most salient factors that are currently influencing the development and implementation of e-government in Oman.