Abstract
In today’s highly demanding and time-limited working environment, access to information in a secure environment is expected not only from large corporations, small businesses and universities among other entities, but from the government as well. People no longer have time to spend waiting in long lines at agencies for conducting transactions at different government offices. The Commonwealth of Puerto Rico launched the PrStar.net state portal back in 1996, reengineered it and renamed it gobierno.pr in 2004, updated in 2007 and 2009. But to satisfy the needs and requirements of the citizens of Puerto Rico as well as international visitors, capacity needs had to be expanded. The objective is to convert the concept of the virtual office into reality. In this virtual office, the public can have access to general information and statistics. In addition, this serves as a single point for making transactions or requesting services from agencies without having to visit them. In this paper, we examine the evolution of the www.puertorico.gov portal since its initial inception back in 1996, its evolution to gobierno.pr and current state and we discuss the salient aspects of e-government implementation strategy that is suitable to the needs not only for government agencies but also to the citizens of Puerto Rico.
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