E-Commerce and Teleworking: Business Opportunities in the COVID-19 Era

Abstract

The COVID-19 pandemic has had a key effect on how people work, hang out, and prepare for the future. This social split has a substantial adverse effect on industries, affecting not just economic disruption but also instability and uncertainty. At the same time, as in any major catastrophe, clean and new ways to reinvent the e-commerce business industry in a brand new light and with a new wind will arise. The variations in the use of new technologies and more in particular the use of innovative online services on the Internet are related to the online business sector where the populace is employed and its level of training. One of the advanced services offered by the e-commerce companies is teleworking. This paper shows the results of a critical analysis of the business opportunities in e-commerce in post COVID-19 world about the practicability of teleworking within business organizations. Teleworking business opportunities in an organization’s practicability is meaningfully explained by the percentage of tasks suitable to teleworking, the employees' participation in task design and programming, the proportion of salespeople in the workforce, the degree of work-location allocation for e-commerce activities, the use of information and communication technologies, and the degree of innovation. E-commerce in the post COVID-19 world and teleworking perceive a greater feasibility than the regular workforce.