Abstract
The growing demand for easily available healthcare in recent years has fuelled the digitization of healthcare services. The Hospital Management System (HMS) software stands out as a comprehensive solution among the software systems and tools that hospitals and clinics are developing in tandem with this trend. In order to effectively manage many facets of hospital operations, in this paper, we propose an approach for investigating software of this kind. Thus, we characterise the HMS software as a unique sort of batch arrival retrial queueing system (QS) that can handle both ordinary and priority patient demands. Furthermore, it permits patient resistance (balk) and departure (renege) in specific circumstances. The proposed model is additionally deployed within the framework of Bernoulli working vacation. The supplementary variable technique (SVT) has been utilised to obtain the necessary results. ANFIS, a soft computing tool, is used to validate the analytical results as well. Finally, this study seeks to enhance the cost-effectiveness of software creation by employing four unique optimization methods, aiming to achieve optimal efficiency in resource utilization.
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