Abstract

Drawing on data from a two-wave longitudinal study with 484 physicians working in the Brazilian healthcare system during the Covid-19 pandemic, we explore the impact of leader-member exchange (LMX) on employees’ psychological well-being (burnout and professional fulfillment). Specifically, using a resource-based perspective, we postulate that high-quality relationships with supervisors have the potential to promote a state of resilience, and ultimately, improve employees’ well-being by providing valuable resources that allow employees to effectively adapt and respond to adverse events. Our findings corroborate our theoretical model showing that LMX reduces physicians’ burnout and increases their professional fulfillment through the enhancement of their resilience. Moreover, the results indicate that the follower’s self-concept is an important boundary condition of the effectiveness of LMX, such that the effects of LMX on burnout and professional fulfillment are weaker when employees have higher levels of independent self-construal. Overall, the study provides evidence that resilience, fostered by relationship-oriented leadership, plays a key role in bouncing back from hardship and avoiding the deterioration of well-being at work, especially in face of severe adversity.

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