Doktorlar İçin İletişim Bir Reçete midir? İletişim Yeterliliği ve Güven Arasındaki İlişki: Meme Hastaları Üzerine Bir Araştırma

Abstract

Although significant studies have been conducted in the field of health communication in terms of communication competence, its role on trust in the radiology department needs further exploration. The communication skills of radiologists are considered an important indicator of trust. Therefore, the study aims to research the effect of communication competence on trust. With this aim the current study seeks to contribute to health communication literature by researching the patients’ perceived communication competence of doctors as a determining factor that develop trust in the radiology department. The research was carried out between December 2019 and March 2020 using a questionnaire form with 321 breast patients in the radiology department in a public health institution in Antalya, Turkey. The results of the study refer that communication competence as a whole concept has a strong positive and statistically significant effect on trust. When the dimensions of communication competence are investigated, it is found that socioemotional communication is the only dimension that has a strong effect on the formation of trust among communication competence.