Doing by learning: Embedded application systems

Abstract

We argue that the computerized information system should not look like a system on its own. Rather, it should be conceived as an inherent part of the work of its users. We therefore introduce the concept of an embedded system, which describes work tasks and organization. Computer‐supported information tasks are embedded in this environment: They are not parts of a system separated from other activities. This concept is based on the experiences gained during the development of a user‐interface prototype, derived from a theoretical frame of reference, called act orientation, to information systems, in which all computerized tasks are interpreted as acts performed by the actual user. Our suggestion continues the tradition of on‐line help and support, reaching radically deeper than usual in related approaches. We expect that our suggestion will, when applied, improve the control, productivity, quality of the outcome of work, and quality of working life, assessed from the user's point of view.