Does Organization Sector Matter in Leading Teleworker Teams? A Comparative Case Study

Abstract

Literature was reviewed to investigate the forces that are driving telework arrangements, the perceived benefits and drawbacks from teleworking, and the extent to which teleworking arrangements are utilized in the United States in both the private and public sectors. Results of a qualitative case analysis are presented, comparing the experiences of managers in both a large profit-seeking travel management corporation headquartered in a large Midwestern city in the United States and a large state governmental agency headquartered within 50 miles of that city. Organizational similarities and differences are identified in the skills and competencies which are considered key in managing teleworkers, unique challenges to supervising teleworkers, and approaches used by managers to develop self-reliance and the capacity for teamwork in teleworkers. Finally, conclusions regarding key telework manager skills and strategies which may be effective for organizations offering telework arrangements to employees are presented along with suggestions for future research.