Abstract
Does ISO 9001 reinforce company performance? Evidence from Indonesian Industries
Highlights
Nowadays, to be able to compete globally, especially in the face of free trade, international standards are important to apply (Jenab et al, 2018)
ISO 9001 only provides guidelines for the characteristics of a good Quality Management System, in the form of requirements that must be met by a company to be recognized as a company that has met the criteria requirements set by ISO 9001
Respondents in this research were 210 of top management of Indonesian industries implemented ISO 9001:2015. They were selected from metal industries (34 respondents consist of 19 male and female), form rubber industries (25 respondents consist of 14 male and female), form chemical industries (25 respondents consist of male and 13 female is 13), Form plastic industry (19 male and female), form paper industries (33 respondents consist of male 16 female) and form glass industries where 58 respondents replied with 26 male and 32 female (See Table 1)
Summary
To be able to compete globally, especially in the face of free trade, international standards are important to apply (Jenab et al, 2018). ISO 9001: 2015 is an international standard of quality management system. ISO 9001 is an international standard that sets the requirements for a Quality Management System (Afthanorhan et al, 2019). ISO 9001 was first published in 1986 by ISO (International Organization for Standardization), an international body consisting of national standards consisting of more than 160 countries. Since it was first published, ISO 9001 has experienced 2 minor changes (1994, 2008) and 2 major changes (2000, 2015). ISO 9001 only provides guidelines for the characteristics of a good Quality Management System, in the form of requirements that must be met by a company to be recognized as a company that has met the criteria requirements set by ISO 9001. The company has to establish Quality Policy and Targets and the Quality Policy has to be a guideline in developing the system and the company's business operations
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