Doctor-Patient Communication In Clinical Trials With The Usage Of Mobile Technologies

Abstract

As part of import substitution and the need to take a leading position in the production of medicines in the Russian pharmaceutical industry, clinical trials of drugs using mobile technologies are beginning to be carried out. Technological changes are accompanied by a transformation in the relationship between the doctor and the patient, where the patient becomes an active rather than a passive participant in the process. The key factors in the effectiveness of interaction are trust in the doctor and the degree of satisfaction with the healthcare system. In clinical trials using mobile technologies, the doctor-patient dyad is significantly expanded and includes the staff of the sponsoring organization, researchers who collect information about the participant’s condition using a mobile device, the participant reporting his/her conditions through mobile device, as well as family and medical staff providing additional information about the participant. It is necessary to study the factors of trust to health care provider in non-personal interaction and building the grounds to motivate doctors’ and patients’ usage of mobile technologies. The usage of mobile technologies makes it possible to reduce the “professional burnout syndrome” of health care providers from the repetitive nature of communication and replace it with digital technologies; makes it possible to receive information online and feedback from patients; increases adherence to treatment and adherence to doctor’s recommendations. The benefits of constant contact between the doctor and the patient through mobile technologies will contribute to building more trust in their interaction and increase satisfaction of the population with the quality of medical services.