Abstract
Using general practices of management is management philosophy; many organizations practice these tools that endeavor to improve their efficiency and competitiveness in the business markets. It is an integrated approach to reaching and maintaining high-quality production and services focusing on the maintenance and continuous improvement of operations in order to satisfy or exceed the customer satisfaction. Many researchers have done a lot of work on other management practices; total quality management is an important one of them in this competitive era, which has rarely studied especially in small and medium size entrepreneurial companies in Pakistan. This quantitative research study tried to determine the impact of Total Quality Management practices on job satisfaction level of the employees of those small and medium size companies based on new and creative ideas in the capital city. The conducted survey among 550 employees of small and medium size entrepreneurial companies in the capital of Pakistan got 200 employees response properly in filling out the questionnaire. The collected data was analyzed after applying software (version 20) Statistical Package for Social Sciences. Multiple regression was applied to test the proposed model, which was found satisfied. Leadership and top management support were founded the most dominant practice among the selected Total Quality Management practices which has a significant effect on employee job satisfaction. The findings of this study prove that the implementation of Total Quality Management practices can help in increasing employees’ job satisfaction which intern would increase Productivity of small and medium size entrepreneurial companies.
Highlights
Total Quality Management (TQM) is a complex and holistic approach to the long-term success of the organization that views continuous improvement in all areas of an establishment as a process and not as a short-term goal
It is used to take a look at the relationship concerning TQM practices in addition to task satisfaction from the small and medium size entrepreneurial companies working within the capital of Pakistan
TQM has been defined as a management philosophy for continuously improving overall organizational performance and employees’ job satisfaction based on leadership and top management support, employee participation and employee-management relationship
Summary
Total Quality Management (TQM) is a complex and holistic approach to the long-term success of the organization that views continuous improvement in all areas of an establishment as a process and not as a short-term goal. While the past research has paid great concentration on interactions among TQM practices and employee satisfaction, whose effect are the organizational performance, growth and customer satisfaction, previous literature on the topic of understanding the employee satisfaction and the impact of TQM practices on this satisfaction and loyalty has come out gradually and slowly Total Quality Management (TQM) is defined as an approach to improving the competitiveness, effectiveness and flexibility of a whole organization It is essentially a way of planning, organizing and understanding each activity, and depends on each individual at each level [1, pp. It is recommended to implement the TQM practices for increasing productivity and services in the organization, employees always look to their leadership and top management support to provide participative culture and the environment in the organization [4, pp. 198 Отраслевые и межотраслевые комплексы agement in Pakistan to implement total quality management practices for the improvement of employee satisfaction in the organizations
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