Abstract
This study was conducted to identify the relationships between Total Quality Management (TQM) practices as well as their effects towards employees’ job satisfaction at Majlis Bandaraya Melaka Bersejarah (MBMB). The objective is to have a better understanding on one of the approaches as in TQM practices in preparing the organization which is to deal with environmental changes. This study involved 261 respondents from lower and middle level management employees. This study found that training and teamwork dimension had significant, strong and positive relationships with job satisfaction, while top management commitment and customer focus dimensions were recognized to have significant, moderate and positive relationship with job satisfaction. On top of that, it was discovered that training and teamwork dimension of TQM practices had the greatest influence towards employees’ job satisfaction. Top management commitment was the second influential factor of TQM practices towards employees’ job satisfaction. However, customer focus was not found to have any significant influence towards MBMB employees’ job satisfaction.
Highlights
IntroductionSome Nigerian scholars have argued severally that private mission universities are glorified secondary schools (Kanabe, 2015; Michael, 2015) owing largely to the policies of these universities which are contrary to conventional tertiary institutions
In the past and in recent times, studies have explored several areas of student safety and development, most especially in developed nations where priority is placed on student affairs administration, but such efforts are yet to be examined in the literature emanating from Nigeria despite several criticism against the policies of the Nigerian private mission universities which seems to have been specially packaged to ensure student safety and development
Contrary to the belief of many critics on the violation of fundamental human rights, the study has shown nothing like violation but the existence of stringent policies to safeguard students‟ safety and development
Summary
Some Nigerian scholars have argued severally that private mission universities are glorified secondary schools (Kanabe, 2015; Michael, 2015) owing largely to the policies of these universities which are contrary to conventional tertiary institutions. The escalation of social problems such as violent demonstration, cultism, sexual harassment, examination misconduct, corruption, industrial strike and other in the public universities have resulted in disruption of normal academic calendar and poor quality of education. These among others prompted the emergence of private universities to rescue the nation‟s educational system from lethargies (AfNews, 2012; Michael, 2015; Nigeria, 2012; Okafor and Duru, 2010; Yusuf, 2017). The paper is divided into three sections namely: Introduction, literature review and concluding remarks
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