Abstract
Improving the quality and availability of the provision of state and municipal services is the most important direction for improving state and municipal management. The article analyzes the theoretical and regulatory framework for assessing the quality and availability of state and municipal services. The system for assessing the quality and accessibility of the provision of state and municipal services in the MFC of the Perm Territory is investigated. The problems of the system for assessing the services provided at the MFC were identified, and directions for its improvement were developed, including the methodology for assessing the quality and availability of the provision of state and municipal services and proposals for improving assessment technologies.
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