Abstract
Acquiring monographs - print and electronic - is a core function of an academic library. Adopting innovative methods to select and order monographs is a valuable means of demonstrating efficiency and organizational performance, while being focused on timely delivery of materials to the patron community. The University of Ottawa has opted to transform the ordering process for firm orders with its principal vendor, YBP, in order to take advantage of new workflow capabilities offered by the vendor. This involved a reassessment of the division of roles between the Acquisitions service and the collection development librarians. It also involved change management practices and a refocusing on key tactical goals, such as redefining workflows with a user-centered approach; exploiting technology to make our processes as streamlined and effective as possible; and working with vendor partners for mutual advantage. This process can be seen as strategic in an era where the demands for better performance and accountability in library service are ubiquitous. This paper is a case study of the rationale, implementation, and outcomes of our initiative.
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